At Paws A While we are committed to providing the highest level of quality and reliability in customer service and satisfaction. Before placing any product in PAWs Shop, we are fortunate to be in a position to test it out in our retail store, so the benefit to you is that only popular products are displayed on the site.
The downside is that due to our ever-changing stock lines, the online site will never be entirely up to date. If there is any product that you would like and which is not on our site, please let us know as we may have it available in our retail store. If not, we may be able to source it for you. Or let us know if you would like to know what other products are available in your particular breed. Our policy is not to send out items that are not popular in our retail store. However, we offer a money-back guarantee if not satisfied.
We do our best to resolve any issues in a highly professional and friendly manner. As a result of the above, our core business is comprised of repeat customers.
We have endeavoured to produce an inviting interactive website in order to make it exciting for the public and advertisers alike.
If, for some reason, you are not 100% totally satisfied with our products or service, we would sincerely like to hear from you, and welcome your feedback.
"If a dog jumps in your lap, it is because he is fond of you; but if a cat does the same thing, it is because you lap is warmer." ~ Alfred North Whitehead
